What's new
Discover new features and enhancements, known limitations, and issues resolved in the current release of Jeppesen Distribution Manager Pro (JDM Pro).
- Introduction
  These release notes describe the system requirements, features, and known limitations of Jeppesen Distribution Manager Pro (JDM Pro).
- What's new in 2.27.1
  Version 2.27.1 of Jeppesen Distribution Manager Pro (JDM Pro) implements an updated FliteDeck Pro Customer Configuration file.
- What's new in 2.27
  Jeppesen Distribution Manager Pro (JDM Pro) 2.27 implements an updated UI for MFA and enhanced app security.
- Issues resolved in 2.27.1
  Version 2.27.1 of Jeppesen Distribution Manager Pro (JDM Pro) resolves the following issue.
- Issues resolved in 2.27
  Release version 2.27 of Jeppesen Distribution Manager Pro (JDM Pro) has no issues from previous releases that have been resolved.
- Known limitations
  This section describes known limitations for release version 2.27.1 of Jeppesen Distribution Manager Pro (JDM Pro). Where applicable, it also includes mitigations for those limitations.
  - Error message when service users sign in
    When a user with a services role signs in to Jeppesen Distribution Manager Pro (JDM Pro), JDM Pro shows a generic timeout error instead of the expected sign-in error.
  - Issue while manually uploading content
    When you upload a content ZIP file on the Content Metadata dialog, the uploaded content might not appear on the Content page. The content might not appear, even after waiting for a minute and refreshing the Content page.
  - Content page doesn't show new or updated content
  - Unable to publish a configuration file
    When you try to publish a configuration file, Jeppesen Distribution Manager Pro (JDM Pro) might display a Configuration publishing failed error.
  - Device Info section might not show the correct date and time
  - Issue while filtering apps on the Devices page
  - Oops!, something went wrong message appears
    After entering your credentials on the Jeppesen Distribution Manager Pro (JDM Pro) Welcome page, if you do not enter the passcode on the passcode page, the session expires and an error message appears.
  - Error message appears while signing in
    On the Welcome page, when you enter invalid credentials more than three times consecutively, an error message appears, and your account is locked for 30 minutes.
  - Unable to sign in from a bookmark
    When you use a favorite (bookmark), hyperlink from a PowerPoint presentation, Word document, or other sources to open the Welcome page, an error message appears.
  - Sign In page expires
    When you don't perform an action on the Jeppesen Distribution Manager Pro (JDM Pro) Welcome page, the session expires after 30 minutes, and an error message appears.
  - Issue while exporting Activity Log records
    On the Activity Log page, if you try to export more than 5,000 records, you might experience a delay. Also, if you try to export more than 8,500 records, the export fails.
  - Create button not fully functional in Mobile Safari browser
    If you use the Mobile Safari browser to access Jeppesen Distribution Manager Pro (JDM Pro), when you select Add Content on the Content page and then select Create, only the + sign is active.
Administrator guide
Find help on using Jeppesen Distribution Manager Pro (JDM Pro).

Error message appears while signing in

On the Welcome page, when you enter invalid credentials more than three times consecutively, an error message appears, and your account is locked for 30 minutes.

Jeppesen Distribution Manager Pro (JDM Pro) shows the following error message:

Procedure

Close the page.
Open a new browser tab after 30 minutes, and then enter the following URL:
https://jdmp.jeppesen.com
Sign in to JDM Pro.