- Issue while manually uploading content
When you upload a content ZIP file on the Content Metadata dialog, the uploaded content might not appear on the Content page. The content might not appear, even after waiting for a minute and refreshing the Content page.
- Content page doesn't show new or updated content
- Unable to publish a configuration file
- Content Metadata dialog doesn't appear
- Blocked error message appears
When you enter the passcode on the Sign In page, a Blocked. You couldn't be authenticated. Server error. message appears.
- Passcode page expires
After entering your credentials on the
JDM Pro Sign In page, if you do not enter the passcode on the passcode page, the session expires after 30 minutes and an error message appears.
- Error message appears while setting up MFA
When you're setting up multifactor authentication (MFA) on the Setup MFA, Text Message, or Voice page, and you select Cancel, an error message appears.
- Error message appears while signing in
On the Sign In page, when you enter invalid credentials more than three times consecutively, an error message appears, and your account is locked for 30 minutes.
- Unable to sign in from a bookmark
When you use a favorite (bookmark), hyperlink from a PowerPoint presentation, Word document, or other sources to open the Sign In page, an error message appears.
- Can't delete authentication method
When you add multiple authentication methods (text or voice) on the Select Authentication Method page, you can't delete authentication methods.
- Sign in page expires
When you don't perform an action on the
JDM Pro Sign In page, the session expires after 30 minutes, and an error message appears.
- Content remains in Pending Approval status
When a company changes subscription from Premium Tier to Essential Tier, content in the Pending Approval status remains in Pending Approval status and can't be authorized for delivery to devices.
