What's new
Discover new features and enhancements, known limitations, and issues resolved in the current release of Jeppesen Distribution Manager Pro (JDM Pro).
- Introduction
  These release notes describe the system requirements, features, and known limitations of Jeppesen Distribution Manager Pro (JDM Pro).
- What's new in 2.24
  Jeppesen Distribution Manager Pro (JDM Pro) 2.24 implements new and updated settings in the FliteDeck Pro customer configuration file.
- Issues resolved
  Release version 2.24 of Jeppesen Distribution Manager Pro (JDM Pro) has no issues from previous releases that have been resolved.
- Known limitations
  This section describes known limitations for release version 2.24 of Jeppesen Distribution Manager Pro (JDM Pro). Where applicable, it also includes mitigations for those limitations.
  - Issue while manually uploading content
    When you upload a content ZIP file on the Content Metadata dialog, the uploaded content might not appear on the Content page. The content might not appear, even after waiting for a minute and refreshing the Content page.
  - Content page doesn't show new or updated content
  - Unable to publish a configuration file
    When you try to publish a configuration file, Jeppesen Distribution Manager Pro (JDM Pro) might display a Configuration publishing failed error.
  - Blocked error message appears
    When you enter the passcode on the Sign In page, a Blocked. You couldn't be authenticated. Server error. message appears.
  - Passcode page expires
    After entering your credentials on the Jeppesen Distribution Manager Pro (JDM Pro) Sign In page, if you do not enter the passcode on the passcode page, the session expires after 30 minutes and an error message appears.
  - Error message appears while setting up MFA
    When you're setting up multifactor authentication (MFA) on the Setup MFA, Text Message, or Voice page, and you select Cancel, an error message appears.
  - Error message appears while signing in
    On the Sign In page, when you enter invalid credentials more than three times consecutively, an error message appears, and your account is locked for 30 minutes.
  - Unable to sign in from a bookmark
    When you use a favorite (bookmark), hyperlink from a PowerPoint presentation, Word document, or other sources to open the Sign In page, an error message appears.
  - Can't delete authentication method
    When you add multiple authentication methods (text or voice) on the Select Authentication Method page, you can't delete authentication methods.
  - Sign in page expires
    When you don't perform an action on the Jeppesen Distribution Manager Pro (JDM Pro) Sign In page, the session expires after 30 minutes, and an error message appears.
  - Content remains in Pending Approval status
    When a company changes subscription from Premium Tier to Essential Tier, content in the Pending Approval status remains in Pending Approval status and can't be authorized for delivery to devices.
Administrator guide
Find help on using Jeppesen Distribution Manager Pro (JDM Pro).

Error message appears while signing in

On the Sign In page, when you enter invalid credentials more than three times consecutively, an error message appears, and your account is locked for 30 minutes.

Jeppesen Distribution Manager Pro (JDM Pro) shows the following error message:

Procedure

Close the page.
Open a new browser tab after 30 minutes, and then enter the following URL:
https://jdmp.jeppesen.com
Sign in to JDM Pro.