Signing in to JDM Pro

To sign in to Jeppesen Distribution Manager Pro (JDM Pro), you must have a valid username and password. If you're signing in for the first time, you must also enroll in a multifactor authentication (MFA) method.

About this task

When your JDM Pro account is created, your administrator provides your username and password.

Procedure

  1. Enter your username and password, and select Continue.
    The JDM Pro Welcome sign-in screen, with Username and Password fields, a Forgot password? link, and a Continue button.
    The Manage MFA page appears.
    The Manage MFA page, showing two option cards: Phone Management (link and manage up to two phone numbers, with an Enroll link) and Authenticator App (generate a one-time passcode using an authenticator app, with an Enroll link), plus a Continue to JDM Pro button.
  2. On the Manage MFA page, select an option to enroll in an MFA method:
    OptionDescription
    Phone Management To enroll a phone number for text message or voice call authentication:
    1. On the Manage MFA screen, under Phone Management, select Enroll.
    2. In the Add an authentication method dialog that opens in a separate window, select Phone.
      The Keep Your Account Safe dialog, with the heading Add an authentication method and a Phone option row.
    3. On the Secure Your Account dialog, enter the country code and phone number of the phone where you want to receive the passcode.
      +1 7205551234
    4. Select Text message or Voice call, and select Continue. JDM Pro sends the passcode through a text message or voice call to your phone.
      The Secure Your Account dialog, with a country code selector, phone number field, Text message and Voice call buttons, a Continue button, and a Try another method link.
    5. If you don't receive the passcode, on the Verify Your Identity dialog, select Resend or Get a call.
    6. On the Verify Your Identity dialog, enter the passcode and select Continue.
      The Verify Your Identity dialog, showing the message We've sent a text message to your phone, a 6-digit code entry field, a Continue button, and Resend or get a call and Try another method links.
    7. When authentication is successful, a You're All Set! message appears in the dialog. Close the dialog to return to the sign-in screen.
    8. Select Continue to JDM Pro.
      The Manage MFA page, with Phone Management marked Enrolled and the linked phone number listed, a Remove option, a Link an Additional Phone Number link, Authenticator App still showing Enroll, and a Continue to JDM Pro button.
    Authenticator App To enroll an authenticator app, you need an authenticator app (such as Google or Microsoft Authenticator) installed on your mobile device. Then:
    1. On the Manage MFA screen, under Authenticator App, select Enroll. The Secure Your Account dialog opens in a separate window and displays a QR code.
      The Secure Your Account dialog, with instructions to scan the QR code using your preferred authenticator app and then enter the provided one-time code, a QR code image, a Trouble Scanning? link, and a one-time code entry field.
    2. On your mobile device, open your authenticator app. Look for the Add Account or Scan QR Code feature, and scan the QR code displayed on the enrollment screen for JDM Pro. When your JDM Pro account is added successfully, it appears in the authenticator app.
    3. Enter the one-time passcode from your authenticator app into the enrollment screen, then select Continue.
      The Secure Your Account dialog with an example one-time code entered in the code field and the Continue button active.
    4. When authentication is successful, a You're All Set! message appears in the dialog. Close the dialog to return to the sign-in screen.
    5. Select Continue to JDM Pro.
      The Manage MFA page, with Authenticator App marked Enrolled and a Remove option, Phone Management still showing Enroll, and a Continue to JDM Pro button.

Results

If the authentication is successful, the JDM Pro app appears. After you sign in for the first time, Jeppesen recommends that you change your password.