What's new
Discover new features and enhancements, known limitations, and issues resolved in the current release of Jeppesen Distribution Manager Pro (JDM Pro).
Administrator guide
Find help on using Jeppesen Distribution Manager Pro (JDM Pro).
- Introduction
  This guide provides detailed instructions for using Jeppesen Distribution Manager Pro (JDM Pro). It includes initial setup instructions, information about the various parts of the application, and steps to complete common tasks.
- Overview
  Jeppesen Distribution Manager Pro (JDM Pro) is a web-based application that administrators use to distribute data to mobile devices that run Jeppesen and Boeing applications. Administrators log in to the application to manage their fleets. JDM Pro is provided as Application Service Provider (ASP) software, where Jeppesen hosts and maintains the application.
- Getting started
  Before you use Jeppesen Distribution Manager Pro (JDM Pro), familiarize yourself with the user interface.
- Managing devices
  - About devices
    A device in Jeppesen Distribution Manager Pro (JDM Pro) represents a specific mobile device in your fleet, such as a pilot's iPad.
  - Viewing the Devices list
    The Devices page displays a list of devices in your fleet.
  - Methods for creating devices
    Create a device record in Jeppesen Distribution Manager Pro (JDM Pro) for each mobile device in your fleet and assign it to a distribution group. To receive content, a device must be a member of a distribution group, even if it's the only member.
    - Creating devices manually
      If you want to create only a few devices, it might be easier to create them manually instead of importing a CSV file.
    - Creating devices by importing a CSV file
      If you have several devices to create, you might find it easier to import a list of devices instead of creating them one by one. To create multiple devices at the same time, enter a list of devices into a comma-separated value (CSV) file and import that file into Jeppesen Distribution Manager Pro (JDM Pro).
      - Setting up the device CSV file
        Use a device CSV file to import multiple devices into Jeppesen Distribution Manager Pro (JDM Pro). To create the file, you can use any spreadsheet application that supports CSV.
      - Viewing a list of device import failures
        When an import fails, Jeppesen Distribution Manager Pro (JDM Pro) displays an Import Failed dialog that shows more information about the reason for failure.
  - Device registration
    After you create a device, the mobile device user must register the device before working with a mobile app that receives data from Jeppesen Distribution Manager Pro (JDM Pro).
  - Editing device details
    You can use the Device Details box to change the details of a device. You can update all details except for the device name.
  - About assigning devices to a distribution group
    You can assign a device to a distribution group from the Devices page, or when you edit the device details.
  - Device status
    After a device communicates with Jeppesen Distribution Manager Pro (JDM Pro), the device status updates to show information that the mobile device reports when it connects to JDM Pro. You can see the device status in the Device Status column of the Devices page.
  - Viewing hardware information of devices
    After a device is registered, you can view the hardware (system) information for that device.
  - Viewing Assigned Content information
    You can view information about what's assigned to a device.
  - About device deactivation and reactivation
    You can deactivate and reactivate devices by using the menu on the Devices page. When you take a device out of service, Jeppesen Distribution Manager Pro (JDM Pro) provides a more accurate look at the status of your active fleet.
  - Deleting devices
    When you delete a device, the device is moved to the Device Trash, where you can restore it or permanently delete it.
  - Generating reports
    Use the Reports page to generate and download reports for the devices in your fleet that have missing or expired content. You can also view devices that have content versions that differ from the content assigned to that device.
  - About roster checks
    From the Devices page, you can perform a roster check to view the status of devices.
  - Sending email reminders to devices
    Use the Devices page to send email reminders to one or more devices. The email that Jeppesen Distribution Manager Pro (JDM Pro) sends reminds pilots to update their applications before their next flight.
- Managing distribution groups
- Managing content
- Managing users
- Customer-Inserted Charts (CICs)

Viewing a list of device import failures

When an import fails, Jeppesen Distribution Manager Pro (JDM Pro) displays an Import Failed dialog that shows more information about the reason for failure.

Devices import failed

To export the failure information to a CSV file, select Export.

If JDM Pro fails to import a device record, it might be due to one of the following conditions:

The device name exists within JDM Pro.
The device CSV file contains duplicate rows with the same device name.
A required value is missing, such as the Device Name, First Name, Last Name, or Email Address.
A value exceeds the limits of the property or is formatted incorrectly:
- The First Name, Last Name, Email Address, or Distribution Group fields contain an invalid character.
- The Distribution Group, Device Name, First Name, or Last Name fields contain more than 64 characters.
- The Email Address or Distribution Group fields contain more than 256 characters.
- The Asset Tag or Serial Number fields contain more than 12 characters.
The file contains non-UTF-8 characters that JDM Pro doesn't recognize.
The local part (the content before the @ symbol) of the email address contains more than 64 characters.
The local part (the content before the @ symbol) of the email address starts or ends with a period (.).
The platform is invalid. Options are Apple or Windows.